Did you book a flight from Darwin to Bali between 2010 and 21 September 2017, with children under 12 years old? If so, you may be entitled to a refund.
Discount airline AirAsia admitted to incorrectly charging a Passenger Movement Charge (PMC) on bookings made at this time. Under Australian law, children under 12 years old are exempt from PMC.
It is estimated that 9,700 customers were incorrectly charged the $60 fee.
AirAsia released a statement on their Facebook page, apologising for the error.
“The issue has now been rectified for any future bookings, and we are now in the process of issuing refunds to all affected guests,” the statement said.
The error was detected by a customer, who noticed the charge on their ticket last month. The Australian Consumer and Competition Commission (ACCC) has reviewed the matter and will monitor the refund process.
“AirAsia has acted quickly to address the error and has committed to providing refunds within 21 days of receiving supporting documentation from affected customers,” said ACCC Deputy Chair Dr Michael Schaper.
Affected customers have been contacted by the airline, however if you think you may be entitled to a refund you can follow the claim process outlined on the AirAsia website or talk to their support team.
